Terms & Conditions
Thank you for visiting Clean & Science official site (for Hong Kong and Macau areas). It is run by Fortune Fountains (Asia) Limited (below refer as FF). By accessing this site and use of the sites or services (such as placing order on the site), you are agreeing to all of the Terms and Conditions.
FF reserves the right to make change to the site, include Private Policy and this Terms and Conditions. We may update this page from time to time, we suggest you to check before you shop with us each time.
Register with Clean & Science
Certain services offered in Clean & Science official site may require you to register for an account. When you are registering an account, you are agreed to provide information that is true, accurate, current and complete. Please refer to the Private Policy for more information on how we handle your personal data.
In using Clean & Science official site, you are agreed to accept responsibility of all activities conducted through your account. You are responsible for keeping your account’s username and password safe. If you find any suspicious activities going on your account or there is unauthorized use of your account, please contact our customer service team as soon as possible.
Fail to Comply
FF reserves the right to terminate /suspend your account if we found the below including, but not limited to:
1. Attempt to hide the use of multiple accounts or disrupt our service
2. Contain communications that contain any unlawful, harmful, threatening, obscene, hateful or racially, ethnically.
3. Advertising or sending unsolicited messages.
4. Impersonating others or providing false information.
You will receive an email notification if your account is being terminated. Please contact our customer service team if you find any mis-termination on your account.
All contents (includes any logo, text, image, video, audio and photograph) are the intellectual property of FF and are protected by intellectual property and copyright laws. The site is for personal and non-commercial purpose, and any copy or publish of Clean & Science official site content must be authorized by FF. Any unauthorized copy or publish or use of Clean & Science official site content may lead to legal action.
FF reserves the right to amend or withdraw any of the sites’ content without prior notice. FF is not liable for any service/ site unavailable at any time for any period.
When you are using our service, you must:
1. Be aged 18 or above;
2. Possess a valid credit card issued by a licensed bank accepted by FF or with a valid Paypal account;
3. Provide true and accurate personal and payment details (include email address, name, phone number, billing information and other requested information)
Please note that all orders are subject to stock availability and final confirmation. Items put in the shopping cart will not be reserved.
All goods selling in Clean & Science official is for personal use only. For business partnership or other co-operation, please contact our customer service.
FF will ensure the product description to be as accurate and complete as possible. However, we do not warrant that content and product description are accurate, complete and error-free. If you find our product description do not match with product please refer to our Return Policy.
All the transactions on the site are in Hong Kong Dollars (HKD). Other currencies shown are for reference only. The final price charged in your currency will be calculated by your card issuing bank in accordance with the applicable exchange rate on the day your card issuer processes the transaction. FF is not responsible for the price difference due to exchange rate or any additional charge by your card issuing bank.
Promotion Code/ Voucher Code
You may receive the promotion code/ voucher code from us from time to time for the discount on specific products. Remember to use before you check out!
Each promotion codes/ voucher code has its own terms, where we will make clear when it sent to you (e.g. for what products, applied duration, single/ multiple use etc). Please check carefully before use.
Please keep the promotion code/ voucher code for your own use only (e.g. do not share it on social media). If we think there is or has been misused of the promotion code/ voucher code (e.g. selling or sharing with others), FF reserves the right to cancel or suspend the promotion code or even suspend user account at any time without prior notice.
We may also cancel or suspend the promotion code if we found any fraud, tampering, technical errors or anything else that is beyond our control that affects the running or fairness of the promotion code/ voucher code.
This site accepts payments made by Visa, MasterCard and PayPal. All the transactions go under Paypal and we do not keep your credit card information.
Once you have placed an order with us, you are confirming that the credit card or the Paypal account you used is yours or you have been authorized by the owner to use it. If the card issuer or PayPal fail to authorize payment to FF, FF is not liable for any delay or non-delivery.
Once you have placed the order and finish the payment (entered all payment detail) process, we will send you a confirmation email to notify the receipt of your order. This email only serves to notify your order is being received. When you order is confirmed, we will be sending another email to you to confirm your goods have been dispatched.
Your order may not be accepted/rejected in the following situation:
1. FF is unable to obtain the payment;
2. The product is out of stock, or unavailable;
3. You are not eligible to place order as set in this Terms & Condition
Our customer service team will contact you as soon as possible if there are any changes on your order. If your order is rejected but did not hear from us, please contact our customer service team.
Please note we are unable to deliver some products to some regions / countries. Please check the availability in product detail page before purchasing.
Your order will delivery via third parties logistic company. You can check the expected delivery date on Shipping. FF will try its best to meet this estimation, however, as the logistic is handled by third parties, we could not guarantee the estimation must be met. FF is not responsible for any delay in delivery or missing parcel caused by third parties’ logistic company. FF is also not responsible for any delay in delivery or missing parcel due to wrong information provided.
FF provides free shipping on orders on some regions / countries (after discounts and vouchers have been applied), please refer to the Shipping for free delivery spending amount and available regions/ countries. Orders under the free delivery spending amount or from free shipping not available countries will be subjected to a shipping fee, please refer to the Shipping for detail shipping fee. FF reserves the right to update its shipping policy without prior notice.
Our system will detect your free delivery spending amount according to the address you provide. If the system fails to detect the free delivery amount, please contact our customer Service team as soon as possible. FF is not responsible for any failure on delivery due to mistyping of address.
Please note all price marked in Clean & Science official site do not include import tax, all the import tax will be borne by customer and may vary between different regions/ countries. FF is not responsible for any delay or non-delivery due to late import tax notification or payment or refusion on import tax payment.
If the product you bought from Clean & Science official site is with warranty and still within the warranty period (please check Product Warranty for detail) or if the product you received satisfy with our Return policy, you can return your order for a full refund or exchange.
To return a product, the below must be satisfied:
1. You must return the product with the original packaging, with all inner contents mentioned in the box/user guide, it may include but not limited to charging cable, user manual, accessories;
2. Your purchased invoice
Please note that FF is not able to provide a refund on the shipping fee for the original order and the return posting cost will be borne by customers.
All comments or views expressed in other media by anyone, whose products are sold via this site are their own.
Our team will try our best to make sure every content on Clean & Science website is accurate and error-free. However, we do not guarantee the service are free of viruses or other harmful components. We strongly recommend all users to have up-to-date software, including anti-virus.
Our service may also be affected by other uncontrollable factors, for example adverse weather, in such case, we will try our best to maintain our service but FF is not responsible for any delay/ failure in our service.
You agree to indemnity, defend and hold harmless FF (including its directors, officers, employees, agents, suppliers and affiliates, from all liabilities, claims, expenses, damages and costs (including, but not limited to, legal fees) arising from your use of Clean & Science official site or your breach of the Terms and Conditions.
If you breach these conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach the Terms and Conditions.
If you have any complaints about Clean & Science official site, please contact our customer service team. We will try to resolve any disputes when arise.